Doing what is best for your company does not mean that you should only hire the best possible customer agents that you can find. In fact, besides ensuring that you work with qualified individuals, you should also consider looking into live chat agent training solutionsso that you can ensure getting the best possible results. Of course, this would mean getting in touch with professionals that work with artificial intelligence and can offer you the chance to implement such a solution in your current live chat platform. This way, the behaviour of visitors and of your agents would be recorded and analysed so that the software can provide proper training to each agents.