If the individuals that connect to the customers are not close, then there was the problem of client dissatisfaction that could finally trigger shedding customer base. At times, each outsourced service is situated in a different country in which that they consult with a different accent. Consequently, it is essential to test if they have accent knowledge and therefore are in a position to manage customers easily. One as soon as confirming all these factors should the outsourcing contract get awarded.